سـياسـة الـاسـتـبـدال و الـاسـتـرجـاع

Return/Exchange Policy: • No replacement/return for custom-made pieces [blazer - abayas - dresses] except in case of a manufacturing defect. • Modifications made by the customer to the item cancel the right to replacement/return. • In case of a manufacturing defect, the customer can request a replacement/return within [24 hours] of receiving the order in the following cases: • Presence of a tear or rip in the abaya, and a photo must be attached showing the defect. • Size difference, with the necessity to measure the piece using inches and attach a photo showing the difference. • Presence of stains on the product, with a clear photo of the issue. After reviewing the request by the store team, it will be determined whether the item is eligible for replacement or return, and the amount will be refunded upon receipt and inspection of the order by the team to confirm the defect or damage as shown in the customer's photo. [The product must be in its original condition and unused, with all accessories "tags - labels etc." undamaged and in the original packaging, except for gifts if any.] • If the package or any accessory is damaged, a deduction of 35 Saudi Riyals will be made from the refunded amount. [In case of order cancellation after completing online payment, the payment gateway fees will be deducted from the refunded amount, as these fees are non-refundable.] [Delivery/shipping fees are non-refundable.] • If a return shipping label is issued, the customer has only 48 hours to deliver the shipment to the approved shipping company; if not delivered within this period, the return label becomes void, and the abaya will not be accepted or received afterward. To protect the rights of all parties, please adhere to the specified timeframe to avoid cancellation. Cases where replacement/return requests are not accepted: • Expiry of the replacement/return period. • The item does not suit the customer [which is not considered a manufacturing defect]. • The fabric does not suit the customer [as the fabric used is clarified in the product details]. • Misuse. • Modifications to the abaya by the customer. • Custom-made requests. • Excess threads [which are not considered a manufacturing defect and can be removed with scissors]. • The customer requests a non-fitting size [please verify the size guide or contact customer service before completing the purchase]. • If the customer wishes to replace [within 24 hours of receiving the order] and the store approves, the customer bears a replacement fee of 100 Saudi Riyals and [modification fees if any - return and delivery/shipping again]. • For clarification, a size replacement request may be rejected due to unavailability of the desired size or expiration of the period; note that only one replacement is allowed. • The product cannot be exchanged for another product. • Ensure the replacement piece is in good condition and all accessories of the package are present [if missing, the missing accessory will not be sent, and the new piece will be sent with the accessories received from the customer]. • The service and replacement will be provided within 10-20 working days [excluding delivery/shipping time] after confirming the condition of the item and that it has not been damaged or modified by the customer. Order Cancellation and Payment Methods Policy: • Orders can only be canceled if the status is [Pending Review] [and the customer bears the payment gateway fees]. • Orders cannot be canceled if the status is [In Progress - Completed] for any reason. • To protect the rights of customers and the integrity of procedures, cancellation or modification requests are only accepted through the registered mobile number in the order or the account used during purchase. • The store has the right to temporarily suspend the order and halt processing or shipping if there is a dispute or conflict related to the order, customer data, or payment method, until the information is verified and necessary procedures are completed. • The use of electronic payment methods, including Apple Pay, digital wallets, and bank cards, is considered approval by the payment method holder or authorized person, and the store bears no responsibility for the use of the payment method by family members or anyone with access to the device or payment method. • If a cancellation or modification request is received from an unregistered party in the order, the store has the right to request identity verification of the requester or confirmation of the action via the registered mobile number before proceeding. • The store reserves the right to suspend or cancel any order before shipping if a dispute over the order, payment method, or conflicting information arises, to ensure the rights of all parties.